After hours
Evenings
Extended support after your internal team finishes for the day.
You grow. We support.
Your Fully Managed Customer Support Team.
We recruit, train and manage dedicated customer support teams around your business, covering days, nights, weekends or 24/7.
- No recruitment headaches
- No managing staff
- Dedicated to your business
Your customers don't stop at 5pm.Evenings, overnight, weekends or 24/7.
Evenings, overnight, weekends & 24/7
Dedicated agents, never shared
Recruited, trained & managed by us
Your customers don't stop at 5pm.
We've Got You Covered.
Your existing team can handle the day. Leo Edge can take over when they finish, helping your customers get the support they need outside normal office hours.
Through the night
Overnight
Keep customer support running while your business sleeps.
Saturday & Sunday
Weekends
Weekend coverage, so Monday doesn't start with a backlog.
Round the clock
24/7
Build complete round-the-clock coverage with a multi-shift team.
When your office goes quiet, your customers still get answers.
Every channel
Support Wherever Your Customers Reach You.
Your team works inside your existing tools and processes, so customers get one consistent experience across every channel.
Clear, on-brand replies that resolve issues properly, not just close tickets.
Live Chat
Fast, friendly real-time help on your website or app.
Phone
Calm, professional voice support for the conversations that matter most.
Support on the messaging app your customers already use every day.
Social Media
Messages and comments handled consistently in your tone of voice.
Ticketing Systems
Working in your helpdesk and queues, following your workflows and SLAs.
No need to change your technology. We train your team on the helpdesk, chat, phone, CRM and processes you already use.
A simple, proven process
From Brief to Live in Five Steps.
- 01
Tell Us What You Need
We map out the roles, channels, hours, systems, volumes and requirements your customers need.
- 02
We Recruit Your Team
We source, screen and shortlist candidates specifically for your business.
- 03
We Train Them
Agents learn your products, systems, policies, SOPs and customer experience standards.
- 04
Test & Approve
Knowledge testing and realistic customer scenarios before launch.
Where appropriate, you can meet and approve your proposed team.
- 05
Go Live
We manage scheduling, attendance, performance and ongoing delivery.
Why businesses choose Leo EdgeYour Team.
Your Team.
Our Responsibility.
This isn't recruitment. We don't hand over CVs and walk away. Leo Edge stays responsible for your team long after they start.
01
We Recruit
We find and screen candidates, so you don't have to run a hiring process.
02
We Train
Agents learn your products, processes and systems before they help a customer.
03
We Manage
Scheduling, attendance and day-to-day management, handled.
04
We Monitor
Ongoing quality assurance against the service standards you set.
05
We Replace
If someone isn't the right fit, we manage the replacement process in line with your service agreement.
06
You Scale
Add team capacity as your business grows, without starting from scratch.
You get the team. Leo Edge handles the rest.
Dedicated teams
They're Not Shared. They're Yours.
Your agents work as an extension of your business, trained around your products, processes, systems and customer experience.
- Dedicated agents
- Client-specific training
- Your systems
- Your processes
- Your tone of voice
- Leo Edge management
Trained on
your business
your business
Training & quality
Your Team Doesn't Touch Customers Until They're Ready.
Your customer experience is your reputation. Every agent goes through a structured path, from training to go-live, so the first customer they help gets the standard you expect.
- TrainingYour products, systems, policies and SOPs
- Knowledge TestingChecked before moving forward
- Mock Customer ScenariosRealistic conversations, practised in advance
- QA ReviewAssessed against your service standards
- Client ApprovalWhere applicable, you sign off your team
- Go LiveSupported by ongoing Leo Edge management
More than customer support
Build Your Complete Offshore Team.
Customer support is our specialism. But when your business needs more capacity, we can also recruit and manage dedicated people across your wider operations.
Virtual Assistants
Admin, calendars, inboxes, research and documentation.
Bookkeeping Support
Invoices, reconciliation, AP/AR support and finance administration.
Sales Support
CRM admin, lead research, follow-ups and appointment-setting support.
E-commerce Support
Orders, returns, Shopify administration and product updates.
Operations Support
Reporting, data entry, documentation and back-office operations.
Executive Assistants
Calendar, inbox, meetings, research, travel and executive admin.
An honest comparison
Leo Edge vs Freelancer vs In-House
| Feature | Leo EdgeFully managed | Freelancer | In-house |
|---|---|---|---|
| Recruitment | Sourced and screened by Leo Edge | You find and vet individuals | Your own hiring process |
| Training | Trained on your products and processes | Depends on individual | You design and deliver it |
| Management | Managed by Leo Edge | Client managed | Your managers |
| Scheduling | Shifts planned by Leo Edge | Depends on individual availability | You build and manage rotas |
| Quality assurance | Ongoing QA against your standards | Client managed | You build a QA process |
| Replacement | Managed per service agreement | You source a new freelancer | You re-hire |
| Extended hours | Evening, overnight, weekend or 24/7 models | Depends on individual | Needs shift staff and planning |
| Ability to scale | Add capacity as you grow | Hire and manage more individuals | Recruit each new hire |
| Ongoing support | Continuous Leo Edge management | Depends on individual | Internal |
| Single managed service | Yes | No (separate individuals) | No (you run the operation) |
About Leo Edge
You Grow. We Support.
Leo Edge Support recruits, trains and manages dedicated offshore teams for growing businesses. You get dedicated people trained around your business, while we handle the operational headache.
We specialise in customer support: the evenings, nights and weekends your in-house team can't cover, and the channels your customers expect you to answer. When you need more capacity elsewhere, we build the rest of your team the same way.
FAQ
Questions, Answered.
Yes. With our dedicated-team model, agents are assigned to your operation and trained around your business. They are not shared, generic support agents working across many clients.
Yes. We design coverage around your needs, including evenings, overnight and weekends, so your customers are looked after when your internal team has finished for the day.
Yes. Where required, we build multi-agent shift structures to provide round-the-clock coverage.
Yes. Your team is trained on your existing systems, tools and processes, whether that's your helpdesk, live chat, phone setup or CRM. You don't need to change your technology.
Agents are trained around your products, systems, SOPs, policies and realistic customer scenarios, then tested before they speak to your customers.
Leo Edge handles ongoing team management, including scheduling, attendance, performance and quality assurance.
We work with you to manage the replacement in accordance with your service agreement, so you don't have to restart a hiring process yourself.
Yes. You can start with the coverage you need today and expand the team as your requirements grow.
Yes. As well as customer support, Leo Edge can recruit and manage virtual assistant, executive assistant and back-office roles.
Ready to get started?
Let's Build Your Support Team.
Tell us what you need and we'll design the right team and coverage model around your business.
- No obligation
- Tailored to your requirements
- Built around your business